Jacob Chun Cheng

Publication Activity (10 Years)

Years Active: 2022-2024
Publications (10 Years): 3

Top Topics

Social Commerce

Quality Assessment

Customer Service

Top Venues

Publications

Jacob Chun Cheng, Jack Hsu, Pin-Chen Lai
Exploring the Impact of Signals in E-Mentoring Platforms. AMCIS (2024)
Yu-Ting Chang-Chien, Jacob Chun Cheng, Shih-Chieh Hsu, Yi Wen Yeh
Anthropomorphism of AI-based Intelligent Customer Service, and Its Affective and Behavioral Consequences. HICSS (2022)
Kuang-Ting Cheng, Jacob Chun Cheng, Yu-Ting Chang-Chien, Jack Hsu, Shu-I Chen
What Signals Should You Send in Social Commerce? The Roles of Community Quality and Brand Awareness. PACIS (2022)