Does Live Help Service Matter? An Empirical Test of the DeLone and McLean's Extended Model in the E-Service Context.
Jingjun XuIzak BenbasatRonald T. CenfetelliPublished in: HICSS (2010)
Keyphrases
- management system
- mathematical model
- real time
- formal model
- user model
- experimental data
- theoretical framework
- probabilistic model
- service discovery
- context dependent
- conceptual framework
- conceptual model
- computational model
- cost function
- similarity measure
- web services
- statistical model
- parameter estimation
- test data
- service providers
- theoretical analysis
- em algorithm
- trust model