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Explainable AI Based Approach For Broadband Customers' Churn Prediction.
Lucio Ciabattoni
Marco Maiolatesi
Martina Mancinelli
Maria Di Tillo
Riccardo Fiandra
Nicolo Gerosa
Lorenzo Trimeloni
Matteo Borghi
Massimo Bertolotti
Published in:
GEM (2024)
Keyphrases
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churn prediction
customer churn
telecommunication services
artificial intelligence
genetic k means algorithm
data mining
customer relationship management
credit risk
expert systems
rule induction
machine learning
random forest
decision trees