Portfolio Dynamics for Customers of a Multiservice Provider.

David A. Schweidel Eric T. Bradlow Peter S. Fader

Published in: Manag. Sci. (2011)

Keyphrases

service providers
dynamic model
dynamical systems
customer satisfaction
portfolio selection
service quality
decision making
cloud computing
customer service
customer behavior
data sets
special case
customer data
potential customers
information disclosure