An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement: A case study.
Serkan AltuntasSemih KansuPublished in: Kybernetes (2020)
Keyphrases
- quality improvement
- service quality
- quality assurance
- service providers
- industrial processes
- quality control
- quality function deployment
- web services
- customer satisfaction
- case study
- safety analysis
- fuzzy comprehensive evaluation method
- image quality
- real world
- user satisfaction
- product quality
- electronic commerce
- software development
- information systems