Semih Kansu

Publication Activity (10 Years)

Years Active: 2020-2020
Publications (10 Years): 1

Top Topics

Customer Satisfaction

Fuzzy Comprehensive Evaluation Method

Quality Improvement

Service Providers

Top Venues

Publications

Serkan Altuntas, Semih Kansu
An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement: A case study. Kybernetes 49 (10) (2020)