Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
Elizabeth HanDezhi YinHan ZhangPublished in: Inf. Syst. Res. (2023)
Keyphrases
- customer service
- multi agent systems
- multi agent
- intelligent behavior
- virtual agents
- multiagent systems
- artificial intelligence
- autonomous agents
- decision making
- virtual characters
- customer behavior
- inventory control
- multiple agents
- case based reasoning
- cooperative
- intelligent agents
- intelligent systems
- customer satisfaction
- business strategy
- governmental organizations
- agent technology
- software agents
- mobile agents
- expert systems
- agent model
- personality traits
- facial expressions
- customer support
- human users
- data management
- databases