Elizabeth Han

Publication Activity (10 Years)

Years Active: 2021-2024
Publications (10 Years): 4

Top Topics

Personality Traits

Service Quality

Customer Service

Governmental Organizations

Top Venues

Inf. Syst. Res.

Publications

Elizabeth Han, Dezhi Yin, Han Zhang
When and How to Implement Choices on Customer Service Chatbots. HICSS (2024)
Elizabeth Han, Dezhi Yin, Han Zhang
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service? Inf. Syst. Res. 34 (3) (2023)
Elizabeth Han, Dezhi Yin, Han Zhang
Implementing Choices in Chatbot-initiated Service Interactions: Helpful or Harmful? ICIS (2022)
Elizabeth Han, Dezhi Yin, Han Zhang
Interruptions during a service encounter: Dealing with imperfect chatbots. ICIS (2021)