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Elizabeth Han
Publication Activity (10 Years)
Years Active: 2021-2024
Publications (10 Years): 3
Top Topics
Service Quality
Governmental Organizations
Processor Sharing
Customer Service
Top Venues
ICIS
HICSS
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Publications
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Elizabeth Han
,
Dezhi Yin
,
Han Zhang
When and How to Implement Choices on Customer Service Chatbots.
HICSS
(2024)
Elizabeth Han
,
Dezhi Yin
,
Han Zhang
Implementing Choices in Chatbot-initiated Service Interactions: Helpful or Harmful?
ICIS
(2022)
Elizabeth Han
,
Dezhi Yin
,
Han Zhang
Interruptions during a service encounter: Dealing with imperfect chatbots.
ICIS
(2021)