Using Temporal Discovery and Data-Driven Journey-Maps to Predict Customer Satisfaction.
Joe BockhorstYingjian WangSukrat GuptaMaleeha QaziMingju SunGlenn FungPublished in: ICMLA (2016)
Keyphrases
- customer satisfaction
- data driven
- service quality
- online shopping
- spatio temporal
- customer service
- marketing strategies
- customer data
- user satisfaction
- customer reviews
- temporal information
- internet banking
- product design
- data mining
- knowledge discovery
- temporal reasoning
- pattern discovery
- information systems
- database
- customer retention
- user information satisfaction