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Toward a Gamification Model to Improve IT Service Management Quality on Service Desk.
Fabio Silva da Conceicao
Alan Pedro da Silva
Ananias Queiroga de Oliveira Filho
Reinaldo Cabral Silva Filho
Published in:
QUATIC (2014)
Keyphrases
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computational model
management system
high level
data sets
bayesian networks
prior knowledge
probabilistic model
probability distribution
process model
experimental data
formal model
online learning
markov chain
conceptual model