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Fabio Silva da Conceicao
Publication Activity (10 Years)
Years Active: 2014-2014
Publications (10 Years): 0
Top Topics
Process Model
Markov Chain
Online Learning
Experimental Data
Top Venues
QUATIC
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Publications
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Fabio Silva da Conceicao
,
Alan Pedro da Silva
,
Ananias Queiroga de Oliveira Filho
,
Reinaldo Cabral Silva Filho
Toward a Gamification Model to Improve IT Service Management Quality on Service Desk.
QUATIC
(2014)