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Yanjiang Cheng
Publication Activity (10 Years)
Years Active: 2019-2019
Publications (10 Years): 1
Top Topics
Home Appliances
Customer Satisfaction
Data Analysis
Customer Support
Top Venues
Int. J. Serv. Technol. Manag.
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Publications
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Taiqi Wang
,
Ting He
,
Yanjiang Cheng
Customer satisfaction-oriented after-sales service node analysis for home appliance enterprise.
Int. J. Serv. Technol. Manag.
25 (5/6) (2019)