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Customer satisfaction-oriented after-sales service node analysis for home appliance enterprise.

Taiqi WangTing HeYanjiang Cheng
Published in: Int. J. Serv. Technol. Manag. (2019)
Keyphrases
  • customer satisfaction
  • customer service
  • service quality
  • customer support
  • online shopping
  • data analysis
  • home appliances
  • data mining
  • service oriented
  • user satisfaction