Yafen Yuan

Publication Activity (10 Years)

Years Active: 2022-2023
Publications (10 Years): 2

Top Topics

Senior Citizens

Customer Classes

Online Retailers

Top Venues

Inf. Technol. Dev.

Electron. Commer. Res. Appl.

Publications

Yu Zhang, Hongquan Ao, Weibin Deng, Yafen Yuan
Reducing technology-mediated service exclusion by providing human assistant support for senior citizens: evidence from China. Inf. Technol. Dev. 29 (4) (2023)
Yu Zhang, Yafen Yuan, Bingjia Shao
Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation. Electron. Commer. Res. Appl. 55 (2022)