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Yu Zhang
ORCID
Publication Activity (10 Years)
Years Active: 2018-2024
Publications (10 Years): 4
Top Topics
Senior Citizens
Marketing Strategies
Online Stores
Customer Behavior
Top Venues
Inf. Technol. Dev.
Eur. J. Inf. Syst.
Future Internet
Electron. Commer. Res. Appl.
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Publications
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Yu Zhang
,
Xin (Robert) Luo
,
Bingjia Shao
,
Jose Benitez
Technology-driven mandatory customer participation: a new recovery strategy to promote customers' online post-recovery satisfaction.
Eur. J. Inf. Syst.
33 (3) (2024)
Yu Zhang
,
Hongquan Ao
,
Weibin Deng
,
Yafen Yuan
Reducing technology-mediated service exclusion by providing human assistant support for senior citizens: evidence from China.
Inf. Technol. Dev.
29 (4) (2023)
Yu Zhang
,
Yafen Yuan
,
Bingjia Shao
Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation.
Electron. Commer. Res. Appl.
55 (2022)
Yu Zhang
,
Bingjia Shao
The Effect of Customer Participation Types on Online Recovery Satisfaction: A Mental Accounting Perspective.
Future Internet
10 (10) (2018)