Sign in
Yu Zhang
ORCID
Publication Activity (10 Years)
Years Active: 2018-2023
Publications (10 Years): 3
Top Topics
Online Stores
Senior Citizens
Customer Requirements
Marketing Campaigns
Top Venues
Inf. Technol. Dev.
Future Internet
Electron. Commer. Res. Appl.
</>
Publications
</>
Yu Zhang
,
Hongquan Ao
,
Weibin Deng
,
Yafen Yuan
Reducing technology-mediated service exclusion by providing human assistant support for senior citizens: evidence from China.
Inf. Technol. Dev.
29 (4) (2023)
Yu Zhang
,
Yafen Yuan
,
Bingjia Shao
Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation.
Electron. Commer. Res. Appl.
55 (2022)
Yu Zhang
,
Bingjia Shao
The Effect of Customer Participation Types on Online Recovery Satisfaction: A Mental Accounting Perspective.
Future Internet
10 (10) (2018)