Weicheng Mao

Publication Activity (10 Years)

Years Active: 2019-2023
Publications (10 Years): 3

Top Topics

Arrival Process

Customer Service

Facial Expressions

Top Venues

Int. J. Intell. Syst.

Electron. Commer. Res. Appl.

Publications

Bin Li, Luning Liu, Weicheng Mao, Yongcuomu Qu, Yanhong Chen
Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion. Electron. Commer. Res. Appl. 59 (2023)
Bin Li, Luning Liu, Weicheng Mao, Yongcumu Qu
Does Customers' Emotion toward Voice-based Service AI Cause Negative Reactions? Empirical Evidence from a Call Center. HICSS (2022)
Liguo Fei, Yuqiang Feng, Luning Liu, Weicheng Mao
On intuitionistic fuzzy decision-making using soft likelihood functions. Int. J. Intell. Syst. 34 (9) (2019)