Yongcumu Qu

Publication Activity (10 Years)

Years Active: 2022-2022
Publications (10 Years): 1

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Arrival Process

Asymptotically Optimal

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Publications

Bin Li, Luning Liu, Weicheng Mao, Yongcumu Qu
Does Customers' Emotion toward Voice-based Service AI Cause Negative Reactions? Empirical Evidence from a Call Center. HICSS (2022)