Vincenzo Giliberti

Publication Activity (10 Years)

Years Active: 2022-2023
Publications (10 Years): 4

Top Topics

Customer Support

Top Venues

Publications

Gabriele Papadia, Massimo Pacella, Massimiliano Perrone, Vincenzo Giliberti
A Comparison of Different Topic Modeling Methods through a Real Case Study of Italian Customer Care. Algorithms 16 (2) (2023)
Mario Corrado, Vincenzo Giliberti, Manuel Gozzi, Vincenzo Lanzolla, Guido Vetere, Domenico Zurlo
VO.I.C.E. FIRST: Supporting Human Assistants with Real-Time Voice Understanding. MetroXRAINE (2023)
Mario Corrado, Vincenzo Giliberti, Manuel Gozzi, Vincenzo Lanzolla, Guido Vetere, Domenico Zurlo
Assisting the Assistant: A Cobot for Voice Customer Support. HHAI (2023)
Gabriele Papadia, Massimo Pacella, Vincenzo Giliberti
Topic Modeling for Automatic Analysis of Natural Language: A Case Study in an Italian Customer Support Center. Algorithms 15 (6) (2022)