Topic Modeling for Automatic Analysis of Natural Language: A Case Study in an Italian Customer Support Center.
Gabriele PapadiaMassimo PacellaVincenzo GilibertiPublished in: Algorithms (2022)
Keyphrases
- automatic analysis
- topic modeling
- customer support
- natural language
- topic models
- text mining
- customer service
- technical support
- latent dirichlet allocation
- high tech
- world wide
- text classification
- customer satisfaction
- natural language processing
- machine learning
- collaborative filtering
- case study
- knowledge representation
- service quality
- information extraction
- call center
- latent variables
- text documents
- question answering
- probabilistic topic models
- co occurrence
- web pages