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Assisting the Assistant: A Cobot for Voice Customer Support.

Mario CorradoVincenzo GilibertiManuel GozziVincenzo LanzollaGuido VetereDomenico Zurlo
Published in: HHAI (2023)
Keyphrases
  • customer support
  • technical support
  • customer service
  • customer satisfaction
  • high tech
  • world wide
  • service quality
  • mass collaboration
  • call center
  • database systems
  • databases
  • context aware
  • end to end
  • service management