Thomas R. Robbins

Publication Activity (10 Years)

Years Active: 2006-2016
Publications (10 Years): 1

Top Topics

Query Processing

Computational Model

Top Venues

Publications

Thomas R. Robbins
Evaluating the fit of the Erlang A model in high traffic call centers. WSC (2016)
Thomas R. Robbins, Deborah J. Medeiros, Terry P. Harrison
Does the Erlang C model fit in real call centers? WSC (2010)
Thomas R. Robbins, Terry P. Harrison
A stochastic programming model for scheduling call centers with global Service Level Agreements. Eur. J. Oper. Res. 207 (3) (2010)
Thomas R. Robbins, Terry P. Harrison
A simulation based scheduling model for call centers with uncertain arrival rates. WSC (2008)
Thomas R. Robbins, Terry P. Harrison, Deborah J. Medeiros
Partial cross training in call centers with uncertain arrivals and global service level agreements. WSC (2007)
Thomas R. Robbins, Deborah J. Medeiros, Paul Dum
Evaluating arrival rate uncertainty in call centers. WSC (2006)