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Partial cross training in call centers with uncertain arrivals and global service level agreements.
Thomas R. Robbins
Terry P. Harrison
Deborah J. Medeiros
Published in:
WSC (2007)
Keyphrases
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service level
service level agreements
call center
service times
lead time
asymptotically optimal
decision making
cooperative
service oriented
databases
mobile devices
data management
cloud computing
service quality
total cost
heavy traffic