Evaluating arrival rate uncertainty in call centers.
Thomas R. RobbinsDeborah J. MedeirosPaul DumPublished in: WSC (2006)
Keyphrases
- arrival rate
- call center
- steady state
- queueing systems
- asymptotically optimal
- poisson process
- queueing model
- heavy traffic
- state dependent
- queue length
- fluid model
- queueing networks
- service systems
- poisson arrivals
- independent and identically distributed
- high volume
- holding cost
- service quality
- markov chain
- special case
- information systems
- artificial intelligence
- service rates
- customer classes
- learning algorithm