Shawn Lee

Publication Activity (10 Years)

Years Active: 2011-2018
Publications (10 Years): 1

Top Topics

Customer Satisfaction

Customer Support

Top Venues

Publications

Shawn Lee
Net Promoter Score: Using NPS to Measure IT Customer Support Satisfaction. SIGUCCS (2018)
Munehiro Shintani, Shawn Lee, Munehiro Takimoto, Yasushi Kambayashi
A Serialization Algorithm for Mobile Robots Using Mobile Agents with Distributed Ant Colony Clustering. KES (1) (2011)
Munehiro Shintani, Shawn Lee, Munehiro Takimoto, Yasushi Kambayashi
Synthesizing Pheromone Agents for Serialization in the Distributed Ant Colony Clustering. IJCCI (ECTA-FCTA) (2011)