Ruth Maria Stock

Publication Activity (10 Years)

Years Active: 2016-2018
Publications (10 Years): 10

Top Topics

Customer Service

Human Behaviour

Top Venues

PerCom Workshops

Publications

Ruth Maria Stock, Moritz Merkle
Can Humanoid Service Robots Perform Better Than Service Employees? A Comparison of Innovative Behavior Cues. HICSS (2018)
Christian Holthaus, Ruth Maria Stock
Facts vs. Stories - Assessment and Conventional Signals as Predictors of Freelancers' Performance in Online Labor Markets. HICSS (2018)
Ruth Maria Stock
Can Service Robots Hamper Customer Anger and Aggression After a Service Failure? ICIS (2018)
Ruth Maria Stock, Moritz Merkle
Customer Responses to Robotic Innovative Behavior Cues During the Service Encounter. ICIS (2018)
Katharina Schneider, Kathrin Reinke, Gisela Gerlach, Christoph Anderson, Sebastian Wojtek, Svenja Neitzel, Rahul Chini Dwarakanath, Doreen Böhnstedt, Ruth Maria Stock
Aligning ICT-enabled Availability and Individual Availability Preferences: Design and Evaluation of Availability Management Applications. ICIS (2017)
Ruth Maria Stock
User responses to social robots - experimental insights and psychophysiological measures. PerCom Workshops (2017)
Christian Holthaus, Ruth Maria Stock
Good Signals, Bad Signals: Performance and Trait Implications of Signaling in Online Labor Markets. ICIS (2017)
Ruth Maria Stock, Moritz Merkle
A service Robot Acceptance Model: User acceptance of humanoid robots during service encounters. PerCom Workshops (2017)
Kathrin Reinke, Gisela Gerlach, Monideepa Tarafdar, Ruth Maria Stock
ICT-Based Communication Events as Triggers of Stress: A Mixed Methods Study. ICIS (2016)
Ruth Maria Stock
Emotion Transfer from Frontline Social Robots to Human Customers During Service Encounters: Testing an Artificial Emotional Contagion Modell. ICIS (2016)