Customer Responses to Robotic Innovative Behavior Cues During the Service Encounter.
Ruth Maria StockMoritz MerklePublished in: ICIS (2018)
Keyphrases
- customer service
- customer behavior
- customer satisfaction
- service requirements
- web services
- robot behavior
- service oriented
- call center
- real time
- service providers
- service times
- service quality
- search engine
- service discovery
- service composition
- electronic commerce
- visual cues
- information services
- steady state
- customer requirements
- customer data
- website
- point of sale