Can Humanoid Service Robots Perform Better Than Service Employees? A Comparison of Innovative Behavior Cues.
Ruth Maria StockMoritz MerklePublished in: HICSS (2018)
Keyphrases
- service robots
- human robot interaction
- web services
- manipulation tasks
- service oriented
- information technology
- end users
- service discovery
- gesture recognition
- behavior patterns
- data sets
- service quality
- human behavior
- visual cues
- semantic web services
- service providers
- customer service
- prior knowledge
- high level
- three dimensional
- telecommunications industry