Ruofeng Wen

Publication Activity (10 Years)

Years Active: 2019-2022
Publications (10 Years): 4

Top Topics

Customer Service

Inventory Control

Contextual Bandit

Top Venues

Publications

Ruofeng Wen, Wenjun Zeng, Yi Liu
A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing. CoRR (2022)
Ruofeng Wen, Wenjun Zeng, Yi Liu
A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing. KaRS@RecSys (2022)
Ruofeng Wen
Turn-level Dialog Evaluation with Dialog-level Weak Signals for Bot-Human Hybrid Customer Service Systems. CoRR (2020)
Ruofeng Wen, Kari Torkkola
Deep Generative Quantile-Copula Models for Probabilistic Forecasting. CoRR (2019)