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A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing.

Ruofeng WenWenjun ZengYi Liu
Published in: CoRR (2022)
Keyphrases
  • customer service
  • contextual bandit
  • customer satisfaction
  • inventory control
  • customer behavior
  • robotic arm
  • real time
  • databases
  • machine learning
  • information technology
  • response time
  • lead time