A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing.

Ruofeng Wen Wenjun Zeng Yi Liu

Published in: KaRS@RecSys (2022)

Keyphrases

customer service
inventory control
contextual bandit
customer behavior
customer satisfaction
databases
robotic arm
upper confidence bound
real time
information systems
web services
electronic commerce
customer support