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A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing.
Ruofeng Wen
Wenjun Zeng
Yi Liu
Published in:
KaRS@RecSys (2022)
Keyphrases
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customer service
inventory control
contextual bandit
customer behavior
customer satisfaction
databases
robotic arm
upper confidence bound
real time
information systems
web services
electronic commerce
customer support