Robert L. Heckman

Publication Activity (10 Years)

Years Active: 1994-1995
Publications (10 Years): 0

Publications

Robert L. Heckman, Audrey Guskey
Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. ICIS (1995)
Robert L. Heckman, William R. King
Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services. ICIS (1994)