Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks.
Robert L. HeckmanAudrey GuskeyPublished in: ICIS (1995)
Keyphrases
- customer satisfaction
- user satisfaction
- information technology
- information systems
- customer support
- service quality
- online shopping
- customer reviews
- marketing strategies
- customer service
- core competence
- data sources
- product design
- internet banking
- customer retention
- knowledge management
- information sources
- customer data
- databases
- real time
- service providers
- database systems
- website