Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services.
Robert L. HeckmanWilliam R. KingPublished in: ICIS (1994)
Keyphrases
- information services
- customer satisfaction
- service quality
- online shopping
- customer service
- user satisfaction
- customer retention
- internet banking
- customer reviews
- marketing strategies
- information management
- product design
- customer support
- core competence
- information resources
- service providers
- response time
- database systems
- data mining