Robert J. Batt

Publication Activity (10 Years)

Years Active: 2015-2022
Publications (10 Years): 6

Top Topics

Emergency Department

Facility Layout

Top Venues

Manuf. Serv. Oper. Manag.

Publications

Mohamad Soltani, Robert J. Batt, Hessam Bavafa, Brian W. Patterson
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use. Manuf. Serv. Oper. Manag. 24 (6) (2022)
Lesley Meng, Robert J. Batt, Christian Terwiesch
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department. Manuf. Serv. Oper. Manag. 23 (4) (2021)
Robert J. Batt, Jordan D. Tong
Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap. Manuf. Serv. Oper. Manag. 22 (5) (2020)
Robert J. Batt, Santiago Gallino
Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance. Manag. Sci. 65 (6) (2019)
Robert J. Batt, Christian Terwiesch
Early Task Initiation and Other Load-Adaptive Mechanisms in the Emergency Department. Manag. Sci. 63 (11) (2017)
Jillian K. Gorski, Robert J. Batt, Erkin Otles, Manish N. Shah, Azita G. Hamedani, Brian W. Patterson
The Impact of Emergency Department Census on the Decision to Admit. AMIA (2016)
Robert J. Batt, Christian Terwiesch
Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department. Manag. Sci. 61 (1) (2015)