Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department.
Robert J. BattChristian TerwieschPublished in: Manag. Sci. (2015)
Keyphrases
- emergency department
- single server queue
- single server
- heavy traffic
- queue length
- arrival rate
- waiting times
- service times
- steady state
- queueing networks
- finite buffer
- asymptotically optimal
- queueing model
- clinical data
- vital signs
- disease outbreaks
- long run
- call center
- parallel machines
- markov chain
- computer vision
- surveillance system
- offered load