Melanie Schwede

Publication Activity (10 Years)

Years Active: 2021-2023
Publications (10 Years): 5

Top Topics

Failure Recovery

Behavioral Patterns

Recommender Systems

Top Venues

Electron. Mark.

Publications

Melanie Schwede, Nika Meyer (née Mozafari), Niclas Von Schnakenburg, Maik Hammerschmidt
Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention. HICSS (2023)
Nika Meyer (née Mozafari), Melanie Schwede, Maik Hammerschmidt, Welf H. Weiger
Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention. Electron. Mark. 32 (4) (2022)
Nika Mozafari, Melanie Schwede, Maik Hammerschmidt, Welf H. Weiger
Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots. HICSS (2022)
Melanie Schwede, Naim Zierau, Andreas Janson, Maik Hammerschmidt, Jan Marco Leimeister
"I Will Follow You!" - How Recommendation Modality Impacts Processing Fluency and Purchase Intention. ICIS (2022)
Torben Jan Barev, Melanie Schwede, Andreas Janson
The Dark Side of Privacy Nudging - An Experimental Study in the Context of a Digital Work Environment. HICSS (2021)