Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention.
Nika Meyer (née Mozafari)Melanie SchwedeMaik HammerschmidtWelf H. WeigerPublished in: Electron. Mark. (2022)
Keyphrases
- user interface
- end users
- user experience
- failure recovery
- user centered
- user interaction
- individual user
- single user
- multiple users
- user profiles
- user requests
- user model
- user satisfaction
- mobile robot
- user centric
- personalized services
- social bookmark
- human users
- user groups
- online services
- multimodal interfaces
- recommender systems
- collaborative filtering
- human robot interaction