Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots.
Nika MozafariMelanie SchwedeMaik HammerschmidtWelf H. WeigerPublished in: HICSS (2022)
Keyphrases
- service robots
- failure recovery
- end users
- user satisfaction
- home environment
- user centric
- information services
- user preferences
- user experience
- personalized services
- user requests
- individual user
- service providers
- user interaction
- failure detection
- relevance feedback
- online services
- social bookmark
- manipulation tasks
- computer vision
- behavioral patterns
- ubiquitous computing environments
- user groups
- human robot interaction
- service oriented
- web search
- management system
- recommender systems