Markku Tinnilä

Publication Activity (10 Years)

Years Active: 1999-2017
Publications (10 Years): 1

Top Topics

Literature Review

Service Quality

Top Venues

Bus. Process. Manag. J.

Int. J. Appl. Logist.

Int. J. E Serv. Mob. Appl.

Int. J. Serv. Sci. Manag. Eng. Technol.

Publications

Tiina Kanninen, Esko Penttinen, Markku Tinnilä, Kari Kaario
Exploring the dynamic capabilities required for servitization: The case process industry. Bus. Process. Manag. J. 23 (2) (2017)
Markku Tinnilä
Efficient service production: service factories in banking. Bus. Process. Manag. J. 19 (4) (2013)
Anu Bask, Markku Tinnilä
Impact of Product Characteristics on Supply Chains: An Analytical Literature Review. Int. J. Appl. Logist. 4 (1) (2013)
Markku Tinnilä
Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services. Int. J. Serv. Sci. Manag. Eng. Technol. 4 (1) (2013)
Anu Bask, Mervi Lipponen, Markku Tinnilä
E-Commerce Logistics: A Literature Research Review and Topics for Future Research. Int. J. E Serv. Mob. Appl. 4 (3) (2012)
Markku Tinnilä
A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services. Int. J. Inf. Syst. Serv. Sect. 3 (1) (2011)
Marko Ovaskainen, Markku Tinnilä
Megatrends in Electronic Business: An Analysis of the Impacts on SMEs. Int. J. E Entrepreneurship Innov. 2 (1) (2011)
Anu Bask, Markku Tinnilä, Mervi Rajahonka
Matching service strategies, business models and modular business processes. Bus. Process. Manag. J. 16 (1) (2010)
Jukka Kallio, Markku Tinnilä, Anne Tseng
An international comparison of operator-driven business models. Bus. Process. Manag. J. 12 (3) (2006)
Jukka Kallio, Timo Saarinen, Markku Tinnilä
Efficient change strategies: Matching drivers and tracers in change projects. Bus. Process. Manag. J. 8 (1) (2002)
Markku Tinnilä
Service Processes In Electronic Travel Services: A Summary. J. Inf. Technol. Tour. 4 (3-4) (2001)
Jukka Kallio, Timo Saarinen, Markku Tinnilä, Virpi Kristiina Tuunainen
Business Model for Electronic Commerce - Analysis of Grocery Retailing Industry. ECIS (2000)
Jonathan W. Palmer, Jukka Kallio, Timo Saarinen, Markku Tinnilä, Virpi Kristiina Tuunainen, Eric van Heck
Online Grocery Shopping Around the World: Examples of Key Business Models. Commun. Assoc. Inf. Syst. 4 (2000)
Jukka Kallio, Timo Saarinen, Seppo Salo, Markku Tinnilä, Ari P. J. Vepsäläinen
Drivers and tracers of business process changes. J. Strateg. Inf. Syst. 8 (2) (1999)
Pirjo Järvelä, Jyri Loikkanen, Markku Tinnilä, Virpi Kristiina Tuunainen
Business Models for Electronic Commerce in the Travel Services. J. Inf. Technol. Tour. 2 (3/4) (1999)