Mark Jerome Cruz

Publication Activity (10 Years)

Years Active: 2024-2024
Publications (10 Years): 2

Top Topics

Question Answering

Passage Retrieval

Customer Service

Top Venues

Publications

Zhentao Xu, Mark Jerome Cruz, Matthew Guevara, Tie Wang, Manasi Deshpande, Xiaofeng Wang, Zheng Li
Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering. SIGIR (2024)
Zhentao Xu, Mark Jerome Cruz, Matthew Guevara, Tie Wang, Manasi Deshpande, Xiaofeng Wang, Zheng Li
Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering. CoRR (2024)