Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering.
Zhentao XuMark Jerome CruzMatthew GuevaraTie WangManasi DeshpandeXiaofeng WangZheng LiPublished in: SIGIR (2024)
Keyphrases
- question answering
- customer service
- information retrieval
- passage retrieval
- sentence retrieval
- natural language
- question classification
- named entities
- question answering systems
- answer extraction
- natural language processing
- document retrieval
- natural language questions
- knowledge representation
- information extraction
- information retrieval systems
- qa clef
- knowledge base
- cross language
- retrieval systems
- expert systems
- answer validation
- syntactic information
- language model
- image retrieval
- answering questions
- speech transcripts
- text retrieval
- retrieval model
- relevance feedback