Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering.
Zhentao XuMark Jerome CruzMatthew GuevaraTie WangManasi DeshpandeXiaofeng WangZheng LiPublished in: CoRR (2024)
Keyphrases
- question answering
- customer service
- information retrieval
- passage retrieval
- sentence retrieval
- information extraction
- question classification
- question answering systems
- natural language
- qa clef
- natural language processing
- answer extraction
- information retrieval systems
- natural language questions
- expert systems
- retrieval model
- test collection
- open domain question answering
- answer validation
- speech transcripts
- qa systems
- syntactic information
- artificial intelligence
- semantic roles
- cross language
- retrieval systems
- knowledge representation
- call center
- data retrieval
- graph structure
- named entities
- answering questions
- relational databases
- image retrieval