Maria Henriqueta Nóvoa

Publication Activity (10 Years)

Years Active: 2004-2020
Publications (10 Years): 5

Top Topics

Service Quality

Longitudinal Study

Public Transport

Top Venues

Publications

Jorge Grenha Teixeira, Vera L. Miguéis, Marta Campos Ferreira, Maria Henriqueta Nóvoa, João Falcão e Cunha
Ten Years Exploring Service Science: Looking Back to Move Forward. IESS (2020)
José António Faria, Maria Henriqueta Nóvoa
Digital Transformation at the University of Porto. IESS (2017)
Monica Dragoicea, Saber Salehpour, Maria Henriqueta Nóvoa, Virginia Ecaterina Oltean
Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency. IESS (2017)
Vera L. Miguéis, Maria Henriqueta Nóvoa
Using User-Generated Content to Explore Hotel Service Quality Dimensions. IESS (2016)
José António Faria, Maria Henriqueta Nóvoa
An Agile BPM System for Knowledge-Based Service Organizations. IESS (2015)
Marta Campos Ferreira, Maria Henriqueta Nóvoa, Teresa Galvão Dias
A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport. IESS (2013)
João Esteves, Maria Henriqueta Nóvoa
A Certificação de Qualidade nos Negócios Electrónicos - Proposta de um Novo Código de Conduta. QUATIC (2004)