Using User-Generated Content to Explore Hotel Service Quality Dimensions.
Vera L. MiguéisMaria Henriqueta NóvoaPublished in: IESS (2016)
Keyphrases
- service quality
- user generated content
- customer satisfaction
- social media
- service providers
- user generated
- user satisfaction
- electronic commerce
- user comments
- information systems
- online shopping
- customer reviews
- quality of service
- competitive advantage
- call center
- recommender systems
- online forums
- competitive environment
- social interaction
- job satisfaction
- database
- social networking sites
- query processing
- internet shopping