Joseph Lucente

Publication Activity (10 Years)

Years Active: 2014-2016
Publications (10 Years): 1

Top Topics

Stochastic Domains

Planning Problems

Top Venues

J. Syst. Softw.

Australian Software Engineering Conference

Publications

Anneliese Amschler Andrews, Philip Beaver, Joseph Lucente
Towards better help desk planning: Predicting incidents and required effort. J. Syst. Softw. 117 (2016)
Anneliese Andrews, Joseph Lucente
On the Viability of Using SRGMs for IT Help Desk Incident Predictions. QRS (2015)
Anneliese Amschler Andrews, Joseph Lucente
From Incident Reports to Improvement Recommendations: Analyzing IT Help Desk Data. Australian Software Engineering Conference (2014)
Anneliese Amschler Andrews, Joseph Lucente
Predicting Incident Reports for IT Help Desk. DSN (2014)