Towards better help desk planning: Predicting incidents and required effort.

Anneliese Amschler Andrews Philip Beaver Joseph Lucente

Published in: J. Syst. Softw. (2016)

Keyphrases

databases
planning problems
machine learning
artificial intelligence
computer vision
hidden markov models
orders of magnitude
path planning
motion planning
customer service
mixed initiative
planning process
terrorist attacks
stochastic domains