From Incident Reports to Improvement Recommendations: Analyzing IT Help Desk Data.
Anneliese Amschler AndrewsJoseph LucentePublished in: Australian Software Engineering Conference (2014)
Keyphrases
- data sets
- statistical analysis
- data quality
- data collection
- data processing
- data analysis
- database
- data sources
- synthetic data
- application domains
- probability distribution
- data structure
- raw data
- original data
- information systems
- complex data
- data distribution
- small number
- input data
- data mining techniques
- image data
- high quality
- clustering algorithm
- social networks
- real time