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Jim Ahlstrand
ORCID
Publication Activity (10 Years)
Years Active: 2020-2023
Publications (10 Years): 5
Top Topics
Mass Collaboration
Customer Support
Email
Response Time
Top Venues
ICEIS (1)
SAIS
Neural Comput. Appl.
ICEIS (Revised Selected Papers)
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Publications
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Jim Ahlstrand
,
Martin Boldt
,
Anton Borg
,
Håkan Grahn
Preliminary Results on the use of Artificial Intelligence for Managing Customer Life Cycles.
SAIS
(2023)
Anton Borg
,
Martin Boldt
,
Oliver Rosander
,
Jim Ahlstrand
E-mail classification with machine learning and word embeddings for improved customer support.
Neural Comput. Appl.
33 (6) (2021)
Anton Borg
,
Jim Ahlstrand
Detecting Non-routine Customer Support E-Mails.
ICEIS (1)
(2021)
Anton Borg
,
Jim Ahlstrand
,
Martin Boldt
Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case.
ICEIS (Revised Selected Papers)
(2020)
Anton Borg
,
Jim Ahlstrand
,
Martin Boldt
Predicting e-Mail Response Time in Corporate Customer Support.
ICEIS (1)
(2020)