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Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case.
Anton Borg
Jim Ahlstrand
Martin Boldt
Published in:
ICEIS (Revised Selected Papers) (2020)
Keyphrases
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response time
experimental evaluation
email
scheduling algorithm
decision support
knowledge management
text messaging
storage space
prefetching
object oriented
electronic commerce
end users
query execution
case study
website
instant messaging
marketing strategies
information systems