Jens Mehmann

Publication Activity (10 Years)

Years Active: 2013-2023
Publications (10 Years): 6

Top Topics

Conceptual Framework

Conversational Agents

Logistics Industry

Customer Service

Top Venues

Wirtschaftsinformatik

GIL Jahrestagung

J. Organ. Comput. Electron. Commer.

Publications

Martin Sonntag, Jens Mehmann, Frank Teuteberg
Deriving Trust-Supporting Design Knowledge for AI-Based Chatbots in Customer Service: A Use Case From the Automotive Industry. J. Organ. Comput. Electron. Commer. 33 (3-4) (2023)
Martin Sonntag, Jens Mehmann, Frank Teuteberg
Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model. Int. J. Serv. Sci. Manag. Eng. Technol. 14 (1) (2023)
Martin Sonntag, Jens Mehmann, Frank Teuteberg
AI-based Conversational Agents for Customer Service - A Study of Customer Service Representative' Perceptions Using TAM 2. Wirtschaftsinformatik (2022)
Jens Mehmann, Frank Teuteberg
Process reengineering by using the 4PL approach: A case study on transportation processing in the agricultural bulk logistics sector. Bus. Process. Manag. J. 22 (4) (2016)
Jens Mehmann, Frank Teuteberg
A Fourth Party Logistics Provider within an Inter-Organizational Network: An explorative Study with the Example of the Agricultural Bulk Logistics Industry. AMCIS (2015)
Jens Mehmann
Adoption of Fourth Party Logistics in the Sector of German Agricultural Bulk Logistics - A Technology-Organization-Environment Framework Approach. Wirtschaftsinformatik (2015)
Jens Mehmann, Frank Teuteberg
A Conceptual Framework of a Decision Support System for Operational Dispatching of Agricultural Bulk Goods - An Agent-Based Approach. MATES (2014)
Jens Mehmann, Frank Teuteberg, Diethardt Freye
Eine 4PL-Plattform zur Unterstützung der Nacherntelogistik - Eine Anforderungsanalyse. GIL Jahrestagung (2013)